Refund & Cancellation

At Phanzo, we strive to ensure your complete satisfaction with our home appliances. Our refund and cancellation policy is designed to be straightforward and customer-friendly. Please review the details below:

Refunds: If you find yourself unsatisfied with your purchase, we offer a hassle-free refund or exchange within 15 days of the purchase date. To initiate the process, please contact our customer service team within the specified timeframe. Refunds will be issued to the original form of payment.

Cancellation: Should you need to cancel your order, please do so within 24 hours of placing the order. We process orders promptly, and after 24 hours, the order will be in the processing stage, and cancellations cannot be accommodated.

Return Conditions: For a full refund or exchange, the returned items must be in their original condition and packaging. We are unable to accept returns for items that have been damaged, altered, or are not in their original state.

Refund Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly, and a credit will be applied to your original method of payment.

Customer Service Assistance: For any inquiries regarding refunds, exchanges, or cancellations, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with Phanzp is positive and satisfactory.